Ramada International Hotel and Resorts identified a need to have
a process that would tell owners, operators, and customers alike,
how a hotel was performing with regards Ramada International
Standards. In an ongoing programme, which started in 2000 Ramada,
has been looking at ways to assure a consistent delivery of services
and standards throughout its hotels around the world. To this
end The Six Pillars of Ramada International were developed. They
are:
A Welcoming Staff
Not only genuine and helpful, but proactive, our staff is responsive
and will anticipate all your needs.
A Restful Sleep
Created by inviting, casual decor, and carefully selected guest
room comforts.
The RAMADA Mornings Breakfast
A fun and healthy menu, whether you're on the run or wish to
linger over a relaxing meal.
Exceptional Cleanliness
Compliments of the staff who overlook no detail and attend
to them with white-glove dedication.
Invigorating Shower
Our guest bathrooms are enhanced by thoughtful amenities, from
invigorating showers and designer fixtures to fluffy towels
and soothing accessories.
Spirit to Serve
Ramada International is proud to support the cities, towns
and neighborhoods around the globethat we call home with
community partnerships,family services, associate involvement,
and career opportunities.
A quality evaluation process was developed based on our Six
Pillars of guest satisfaction. This programme is called Ex.C.E.E.D
Exceptional Cleanliness
Condition of assets
Emphatic service
Exceptional asset maintenance
Delivery
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